Fix Wi-Fi connection problems

If you're having Wi-Fi connexion issues or see an Wi-Fi icon with an exclamation bespeak, try the solutions below. After each solution, try to open up a webpage on your telephone to meet if the result is fixed.

Step 1: Check settings & restart

  1. Make sure Wi-Fi is on. And then turn it off and on again to reconnect. Learn how to connect to Wi-Fi networks.
  2. Make sure Aeroplane style is off. Then turn it on and off over again to reconnect. Larn how to enable and disable Airplane way.

  3. Press your telephone'southward ability push for a few seconds. Then, on your screen, tap Restart .If you don't run across "Restart," printing and hold the ability push for virtually thirty seconds, until your telephone restarts.

Step 2: Find the problem blazon

  • Telephone:Endeavour connecting to the Wi-Fi network with another device, like a laptop computer or friend's phone. If other devices tin use the network, the problem is virtually likely with your phone.
  • Network:Cheque whether your phone can connect to another Wi-Fi network, like at a friend'south business firm or a public network. If your telephone can connect elsewhere, the trouble is nigh likely with the network.
  • Internet:If your telephone connects to the Wi-Fi network only you still have no internet, the problem is near likely with your net connection.

Step 3: Troubleshoot past problem blazon

Phone

Cheque for problem apps

The problem tin can be from an app that you downloaded. To find out, restart your phone in condom mode.

  1. Plow on prophylactic mode. Learn how to plow on safety fashion.
  2. Try connecting to the Wi-Fi network again.
  3. Cheque if the Wi-Fi connectedness works in safe fashion.
    • If the Wi-Fi connection works in condom way, a downloaded app is almost likely causing the consequence.
      • To exit safe way, restart your phone.
      • Uninstall recently downloaded apps one by ane. See whether the connection works.
      • Afterwards yous remove the app that's causing the problem, reinstall the other apps.
    • If the Wi-Fi connection doesn't work in condom style
      Likely, in that location'south a problem with the Wi-Fi network or internet connectedness.

Tip: Airplane mode is automatically turned on when you enter prophylactic mode. We recommend turning airplane mode off in order to continue using features such every bit GPS, Wi-Fi, and making phone calls.

Cyberspace & network

Restart the router & modem

If the Wi-Fi router and modem are yours, try turning them off then on again.

  1. Unplug the router and modem's ability cords from the power outlet for fifteen seconds.
  2. Plug the power cords dorsum in.
  3. Check that all cords and cables are secure at both ends.
  4. Wait a few minutes, until the lights on the modem and router are working right. (See the device transmission or manufacturer's support site.)

If the lights aren't working right, you could have an issue with the modem, router, or internet connectedness.

Contact the network administrator or your Cyberspace Service Provider. For instance, at that place could be a service outage, or they could need to reset your connection.

Sign in to a public network

Of import: Public networks, like at cafes or airports, often have a webpage for you to complete. If yous sign in or accept the terms, the public connection should piece of work.

If you don't run into an authorization page after yous connect to a public network:

  • Cheque for a notification that asks y'all to sign in.
  • Open a new folio in a new window.

If those steps don't work, try restarting your connexion to the network:

  1. Open your phone's Settings app.
  2. Tap Network & internet And thenNet.
  3. Bear on and concord the network name. TapForget.
  4. Plough Wi-Fi off and then on once again.
  5. On the list, tap the network name.
  6. You'll get a notification to sign in. Tap the notification.
  7. To connect to the network, agree to the terms.

Wi-Fi hotspot

Check that hotspot is on

  1. Open up your phone'due south Settings app.
  2. Tap Network & internet And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Turn on UseWi-Fi hotspot.
    • If it was already on, plough it off and so on again.
    • If your telephone hasn't had a hotspot before, commencement tap Prepare Wi-Fi hotspot.

Tip: For more info, acquire more virtually hotspots and tethering.

Contact your mobile carrier

Of import:Not all mobile service providers work with mobile hotspots.

If you take issues, cheque with your carrier. Enquire whether your phone can connect to mobile hotspots and whether they're in your data program.

When you reconnect

When you reconnect, bank check for the latest arrangement update. Updates tin can bring improvements that help fix issues. Learn how to cheque and update your Android version.

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